FAQs

How do I create an account?

Click on My Account in the top right corner. From there, you will be taken to a page where you can either login or register. 
After you have registered, you will receive an email confirming your account. Make sure to use a valid email, as it is both your username and the way that buyers and sellers communicate with each other. 

Where is my old Equine.com account?

When creating the new site, we did not bring over old accounts, many users had multiple accounts and matching them up 
was causing too many issues, so we are starting fresh. 

How do I reset my password? 

Click on My Account in the top right corner of the screen. On the next page, at the bottom of the login section, click on
Forgot your password. 

How do I change my login information?

To change any of your settings, login to your account and select Account Details from the left hand menu, all of your information can be updated there.  

How do I place an ad? 

Click on List Your Horse at the top of the page, from there, select the category of listing, and the breed. You will be taken to a page to add all details about the horse as well as add photos and video links. Submit at the bottom of the page when complete. 

How long until my ad is live on Equine.com?

We review all ads that are placed on the site, ads will be live within 72 hours of posting. 

How long does my ad on Equine.com last?

Ads will remain live for 120 days after being posted, unless you mark the animal sold. 

How do I mark sold on my animal?

Login to your account and select My Listings from the left hand menu. There will be a list of all animals you have on the site, click on the three dots at the right of the page and in the drop down menu select Mark as sold. 

Can I delete an ad once i’ve posted it?

Yes, login to your account and select My Listings from the left hand menu. There will be a list of all animals you have on the site, click on the three dots at the right of the page and in the drop down menu select delete. 

Can I talk with potential buyers?

Yes! Buyers can email you directly or you can use the chat feature on the website. In your account, you can look at any active chat conversations. 

Can I share my ads on social media?

Yes, there is a F for Facebook icon on the listing, that will share it directly to your page. 

How do I search for horses on the new Equine.com?

You can find listings by clicking on View Listings in the top menu or by clicking on the magnifying glass and entering search criteria. 

Can I save horses i’m interested in?

Absolutely! Just click on Add to Favorites and then they will show up in your favorites list on your account page. You can remove them at any time. 

What if I suspect a horse ad is fraudulent?

Please report it to us immediately by selecting Report Abuse on the listing page. 

How do I contact the Seller?

You have a couple of options, you can click on Message to Seller, which will email the seller directly from your preferred email client. Or you can select Chat, it will show if the seller is online at that time, but if they are not, the message will show up for them when they login to their account. 

I run a horse rescue, how do I list my horses on Equine.com?

Equine.com partners with A Home For Ever Horse, all rescues who have been approved by AHFEH can place ads for available horses on Equine.com for free. Membership is validated before posting. 

Will Equine.com promote my rescue horses in other ways?

Sometimes! We pull horse ads from Equine.com for our newsletter and social pages sometimes to help them get exposure. 

What if I am taken to a payment page for my rescue horse ad?

When building your horse listing, be sure to select ‘rescue’ so that we know you are a member of A Home For Every Horse and get free placements.